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Transfer and Cancellation

**From 1st April 2021 onwards, our partner, Hitutor will be in charge of test services for computer-delivered IELTS in Taichung Hitutor test venue.

If you have any enquiries regarding the test services, please contact below customer service through email and/or phone.

Kindly remind you that once you register computer-delivered IELTS in Taichung Hitutor venue, you will not be allowed to change the test venue, but you could change the test date based on our regulations.

For other regulations, please refer to below transfer and cancellation page.

Hi tutor contact:
Service time: Monday-Friday, 09:00-18:00
Telephone number: 0800-556-990
Email: ielts@edisonedutech.com

**From 12th July 2021 onwards, our partner, Kaohsiung Metro Academy will be in charge of test services for IELTS on computer in Kaohsiung Metro Academy test venue.

If you have any enquiries regarding the test services, please contact below customer service through email and/or phone.

Kindly remind you that once you register IELTS on computer in Kaohsiung Metro Academy, you will not be allowed to change the test venue, but you could change the test date based on our regulations.

For other regulations, please refer to below transfer and cancellation page.

Kaohsiung Metro Academy contact:
Service time: Monday-Friday 11:00-19:00
Telephone number: 07-223-8800
Email: info@metrolanguage.com.tw


IELTS- Transfer and Cancellation Policy:(Effective from 1 January 2024)

https://www.britishcouncil.org.tw/en/exam/ielts/cancellation-refund-policy

IELTS for UKVI- Transfer and Cancellation Policy:

https://www.britishcouncil.org.tw/en/exam/ielts/uk-visas-immigration/cancellation-refund