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IELTS

  Transfer test date/test venue Cancellation
5 weeks before the test date

(excluding the test date)

You can login to the member centre to transfer the test date online free of charge.

Please note that the transferred test date must be within 3 months of the scheduled test date. British Council reserves the right for final decision of test date and test venue transfer.

You can login to the member centre to apply for a refund. You will be charged a 25% administration fee.

Please note that British Council reserves the right for final decision of cancellation and refund and it takes up to 1 month to process the cancellation and refund.

* an additional bank transfer fee will be deducted by your bank

Less than 5 weeks of the test date

(first component)

A 25% administration fee will be charged*

* an additional bank transfer fee may be deducted by your bank.

You will not be eligible for a refund, except in the exceptional circumstances stated below.

Less than 3 days before the test date

(first component)

No transfers can be arranged, except in the exceptional circumstances stated below.

Test taker exceptions

Only evidence of serious illness will be considered for transfer or cancellation. The illness includes*:

  • 1. Being in a hospital or in serious illness
  • 2. Direct relatives passed away (Please provide the proof of obituary)
  • 3. Major accidents, such as committing a crime or being in a car accident
  • 4. Military service
  • Please submit the evidence to British Council within 5 days after the test date. You will receive a confirmation from British Council within 7 days after receiving your documents.

    If your test centre approves your case, you will still be charged an administration fee of 25%, both transfer and refund.

    If your test centre doesn’t approve your case, it will follow the above rules for transfer and cancellation.

    * Please provide a medical statement issues by a registered hospital/clinic.

    ** an additional bank transfer fee will be deducted by your bank

    Test centre exceptions

    Under certain circumstances outside test centre control, we may have to cancel your test. These circumstances include and are not limited to extreme weather conditions, natural disaster, civil unrest and industrial action.

    In these circumstances, your test centre will provide you with as much notice as possible and give you the choice of either:

  • .A full refund*, or,
  • .A transfer to a future test date convenient to you.
  • * an additional bank transfer fee will be deducted by your bank

    IELTS for UKVI

      Transfer test date/test venue Cancellation
    More than 14 days before the test

    You can login to the member centre to transfer the test date online free of charge.

    Please note that the transferred test date must be within 3 months of the scheduled test date. British Council reserves the right for final decision of test date and test venue transfer.

    If you cancel your IELTS test registration more than 14 days before the test, you will receive a 75% refund of the total test fee. You will need to login to the member centre to apply for the refund.

    Please note that British Council reserves the right for final decision of cancellation and refund and it takes up to 1 month to process the cancellation and refund.

    * an additional bank transfer fee will be deducted by your bank

    Within 14 days of the test

    Any transfer requests within 14 days of the test will be treated as a cancellation. Please refer to the cancellation details in right column.

    Within 14 days but more than 2 days before the test:

    If you cancel your IELTS test registration within 14 days but more than 2 days before the test, you will receive a 50% refund of the total test fee.

    Within 2 days of the test:

    If you cancel your IELTS test registration within 2 days of the test, you will receive a 25% refund of the total test fee.

    On the test day or after the test:

    If you cancel your IELTS test registration on the test day or after the test, no refund will be provided.

    * an additional bank transfer fee will be deducted by your bank

    Test taker exceptions

    Only evidence of serious illness will be considered for transfer or cancellation. The illness includes*:

  • 1. Being in a hospital or in serious illness
  • 2. Direct relatives passed away (Please provide the proof of obituary)
  • 3. Major accidents, such as committing a crime or being in a car accident
  • 4. Military service
  • If your test centre approves your case, you will still be charged an administration fee of 25%, both transfer and refund.

    If your test centre doesn’t approve your case, it will follow the above rules for transfer and cancellation.

    * Please provide a medical statement issues by a registered hospital/clinic.

    ** an additional bank transfer fee will be deducted by your bank

    Test centre exceptions

    Under certain circumstances outside test centre control, we may have to cancel your test. These circumstances include and are not limited to extreme weather conditions, natural disaster, civil unrest and industrial action.

    In these circumstances, your test centre will provide you with as much notice as possible and give you the choice of either:

  • .A full refund*, or,
  • .A transfer to a future test date convenient to you.
  • In cases where your test centre cancels a test under circumstances within its control then in addition to a full refund or transfer to another test date, you may be eligible to apply for compensation for expenses incurred. Your eligibility will be assessed as a reasonable claim or not by the test centre and any compensation will be awarded depending on the following conditions:

  • .The test centre will assess whether the decision to cancel is within or outside its control.
  • .Any compensation awarded will be limited to travel and accommodation expenses only and which are:
  • - directly incurred as a result of planning your attendance on test day,

    - evidenced by payment receipt(s),

    - evidenced that cancelled travel and/or accommodation charges are non-recoverable from vendor,

    - benchmarked against lowest reasonable market rates for the expenses in question (this will be carried out by the test centre).

  • .If you travel further than the closest test venue to your normal place of residence then the test centre will not find your claim reasonable.
  • * an additional bank transfer fee will be deducted by your bank