HOME    TRF with review    Enquiry on Results
If you wish to have your scores remarked, please apply for the EOR service. The IELTS testing process has the highest quality control procedures and the EOR service is designed to ensure candidate performance has been accurately assessed.

1) Application Period and Fee

IELTS Test:
• EOR applications must be made within six weeks of the test date. Candidates should make sure that the application form, payment and the original TRF arrive at British Council Taipei office before this deadline.
• EOR fee is NT$3200 irrespective of whether a full or a partial re-mark of test results is requested.

IELTS for UKVI Test:
• EOR applications must be made within six weeks of the test date. Candidates should make sure that the application form, payment and the original TRF arrive at British Council Taipei office before this deadline.
• EOR fee is NT$4900 irrespective of whether a full or a partial re-mark of test results is requested.

Application MethodBACK TO TOP

• You must complete the IELTS Enquiry on Results Form or IELTS for UKVI Enquiry on Results Form and forward it along with your original Test Report Form and payment to Examinations Services of the British Council.

EOR applications cannot be modified or cancelled after successful submission

Candidates' EOR application will be regarded as invalid and cannot be processed if we fail to receive the original TRF copy or receive it later than the EOR application deadline.

Process and TimelineBACK TO TOP

• The complete set of materials is submitted to UK to process re-mark. Different modules of the same candidates' EOR application will be marked by different EOR markers to ensure an accurate assessment takes place.
• The remarking process takes 2-4 working weeks** after submission of the re-marked form, excluding time for posting to UK.
• Candidates are notified of the EOR results via a formal EOR Feedback Letter after the re-marking process is finished.
• We are not able to provide you with the results over the phone or by fax and email.

** From 1st of May, 2018, EOR processing time will be shortened to 2-4 weeks. For the applications sent before May 1st, the processing time still remains 8-10 weeks.

EOR ResultsBACK TO TOP

There are 3 possible outcomes of an EOR re-marking. Test scores are either increased, decreased or remain the same. Once an EOR remarking has been completed, the decision on the scores is final. There will be no further appeal on the results and we will not enter into any further correspondence on the matter.

If scores are increased after EOR:
• We will issue a new TRF and an EOR Feedback Letter to the candidate.
• A full refund of the re-mark fee will be issued to the candidate.

If scores remain unchanged or are decreased after EOR:
• We will return the original TRF and issue an EOR Feedback Letter to the candidate.

Tracking MethodBACK TO TOP

Please contact Examinations Services of the British Council.

Usage of TRF during EOR Process BACK TO TOP

During the period of remarking, candidates’ test results are frozen, and cannot be used to apply for university or sent to an immigration office. Any extra TRF applications lodged during this period will be regarded as invalid and no extra TRFs will be issued.

Payment Method BACK TO TOP

•  By transmittance at bank: please write the candidate’s name as the transfer account name.
    Our bank details are: Citibank Taiwan Ltd (0021-0018).
    Account Number: 5830053001. For the name of the receiving account, please put: 英協文教有限公司.
    Please submit the original bank transfer receipt, and make photocopies if necessary.
    The original bank transfer receipt is required for all post applications.
    We are unable to accept ATM or internet transfers.


•  By credit card: You can download the credit card authorized letter. We only accept Visa, Master, and JCB.

Appeals Procedure BACK TO TOP

If you would like to file an appeal, please download "Appeals Application Form" in Downloads sections.
Please send the form to test centre when completed. Once the appeal is being proceeded, we would notify you to make payment of £250 within 21 calendar days.
Test takers are notified of the outcome of their appeal within 10 weeks of submission, depending on the appeal stage.
Where an appeal leads to the overturning of the decision, the appeal fee will be refunded in full, including fees from any previous appeal stages.
Before applying for an appeal, test takers are advised to read the full description of the appeals process here: http://www.cambridgeenglish.org/help/enquiries-and-appeals/